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09:00
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Main Stage5 mins
- Main Stage
Leaders from Retail Week and The Grocer will welcome you to LIVE 2024
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09:05
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Main Stage20 mins
- Main Stage
- Future Leaders
From AI and robotics, to sustainable packaging and wind power, Amazon’s customer obsession is the driving force behind innovation that makes customers’ lives easier, supports employees, and has a positive impact in communities across the UK.
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09:25
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Main Stage20 mins
- Main Stage
In the run-up to the general election, we bring to the stage retail authority, Andy Higginson, chair of JD Sports and the BRC, to talk to retail leadership specialist, Sally Elliott, Global Retail Practice leader at Spencer Stuart, about the major issues that are impacting the sector.
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09:45
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Main Stage30 mins
- Main Stage
There are more than 15m women in the UK who are currently in menopause and yet their needs are overlooked and underserved.Sponsored by GenM
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10:35
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People & Wellbeing Stage20 mins
- People & Wellbeing
- Future Leaders
Diversity of thought positively impacts the success of a business. Employers want to hire the best person for the job, and candidates want to get the job on merit. How can you specifically recruit people from diverse backgrounds without straying into a territory where you're hiring to fill quotas? -
Tech & Digital Stage20 mins
- Tech & Digital
Retail is entering a new frontier of in-store technology. Computer vision – an AI subset that processes and interprets visual data – could revolutionise the way retailers run their stores.Sponsored by BeMyEye -
Boardroom - invite only20 mins
- Boardroom - invite only
The future of the UK's lacklustre economy is the question dominating every business leader's thoughts. -
Consumer Stage20 mins
- Consumer
Kirsten McPherson, Mondelez International Marketing Director and Fiona Gordon, Ogilvy UK CEO share how new brand opportunities can be unlocked through the lens of Behavioural Science.Sponsored by Ogilvy
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11:00
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Consumer Stage30 mins
- Consumer
The ever-resilient luxury sector often leads the way in retail best practice; be it customer experience, brand building, driving loyalty or perhaps less known, their sustainability strategies. -
Boardroom - invite only30 mins
- Boardroom - invite only
Economic changes, geo-political tension, fluctuating prices; 2023 was a year of consumer resiliency. -
Tech & Digital Stage30 mins
- Tech & Digital
- Future Leaders
Sustainable growth continues to hinge on productivity. But with an unpredictable cost base, talent retention challenges, and constrained budgets, improving productivity can seem like an uphill struggle. This session explores the current pinch points in productivity, and where progress is being made, and how to identify gaps where brands can drive productivity harder.Sponsored by Zebra -
People & Wellbeing Stage30 mins
- People & Wellbeing
4-day working week? Or compulsory 5 days in the office? Do your colleagues have true flexibility or is there a culture of burn-out? And how do ensure optimum flexibility and work/life balance when you have businesses that are reliant on shift work, stores, factories and DCs?
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11:35
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People & Wellbeing Stage25 mins
- People & Wellbeing
Food allergy is the fastest growing disease in the world, with an estimated 250 million people suffering, and the list of allergens to previously harmless foodstuffs is also increasing. -
Consumer Stage25 mins
- Consumer
New high-margin revenue streams? What's not to like? With predictions that the retail media market will outgrow TV advertising revenue by 2028, this session gives the retail media lowdown. What does an optimum retail media roll-out look like? Which retailers are most suited to this growth opportunity, what are the pitfalls to avoid, and why is a strong-first party data strategy is central to its success?Sponsored by Mirakl -
Boardroom - invite only25 mins
- Boardroom - invite only
Real-time, personalised conversations have always been the cornerstone of great customer interactions… except now they can be carried out by generative AI.Sponsored by Cognizant -
Tech & Digital Stage25 mins
- Tech & Digital
- Future Leaders
From source to store AI’s impact can’t be ignored. But are you missing out on one of its biggest use cases?Sponsored by Upp
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12:05
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Main Stage25 mins
- Main Stage
- Future Leaders
It's time to stop separating the creatives. Everyone can access the brain's right hemisphere and it's essential in all walks of work life - be it problem solving, strategic thinking, business transformation or inspiring your teams.
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12:30
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Park Suite 3-5 - invite only60 mins
- Fringe Events - invite only
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Park Suite 6-7 - invite only60 mins
- Fringe Events - invite only
A lunch with KPMG: AI is the tech talking point of the industry, but with so many potential applications through the front, middle and back of the business it is hard for leaders to get their heads around.
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13:30
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Main Stage25 mins
- Main Stage
- Future Leaders
Social impact helps create lasting relationships within the communities your brand serves
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13:55
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Main Stage30 mins
- Main Stage
- Future Leaders
Coca-Cola Europacific Partners debate what it takes to create and deliver a truly meaningful sustainability strategy
Sponsored by Coca-Cola Europacific Partners
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14:45
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People & Wellbeing Stage25 mins
- People & Wellbeing
As Tesco calls for a change in the law to protect its staff, what is the solution to the rising levels of abuse and violence levelled against retail workers? -
Consumer Stage25 mins
- Consumer
How green can a retailer really be? In this panel, we lift the lid on the realities of sustainable supermarkets and lays bare the myths and possibilities of what it takes to become a true 'green grocer'.Sponsored by Ortus Energy -
Tech & Digital Stage25 mins
- Tech & Digital
From cultivated meat to 3D steaks, from plant-based fats to vertical farms, the global food tech sector is making rapid strides forward in the move toward next-gen products, ingredients and processes. -
Boardroom - invite only25 mins
- Boardroom - invite only
It's the corporate scandal that remained in the relative shadows for 25 years…
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15:00
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Fringe Events - invite only45 mins
- Fringe Events - invite only
It's often said that the path from shop floor to boardroom is open to anyone from any background, but how true is this?
15:15
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Tech & Digital Stage25 mins
- Tech & Digital
Very is good, but it wants to be Very good. To do it, it's overhauling the business; new ways of working, new processes, new capabilities to become a truly customer-centric business. Then follows re-platforming most of its systems which it says will deliver one of the most comprehensive retail transformations of its kind. -
Boardroom - invite only25 mins
- Boardroom - invite only
There have been numerous attempts to make refill work. But for a variety of reasons (lack of scalability, hygiene, food safety, shelf-life, in-house training, logistics) trials have been inconclusive at best and at worst a spectacular failure. But experts still believe it can work with further development. We’ll be talking to them in this panel debate. -
People & Wellbeing Stage25 mins
- People & Wellbeing
- Future Leaders
Talent is equally distributed, opportunities are not. Businesses have a societal responsibility to ensure they are doing more to help underprivileged young people find employment and thrive in the workplace. The benefits are far-reaching, for individuals, colleagues, communities and business performance. We discuss strategies, business benefits, success stories, and challenges in focusing on improving socio-economic diversity in organisations. -
Consumer Stage25 mins
- Consumer
The ‘pre-loved' market is evolving. Since 2021, Depop users have given a second life to 25 million items that already existed.
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15:45
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Boardroom - invite only25 mins
- Boardroom - invite only
Humans bring EQ and a moral compass and intuition. -
People & Wellbeing Stage25 mins
- People & Wellbeing
Are the yoga classes you're offering your office workers every Wednesday having any effect? Is the mental health helpline you've provided for your in-store staff being used? -
Tech & Digital Stage25 mins
- Tech & Digital
The #instamademebuyit trend is far from a fad. Social commerce is one of the fastest-growing revenue opportunities in retail, and social channels' lucrative live shopping capabilities enables businesses to forge deeper connections with consumers. In this session we will not only unpick how retailers are realising the benefits of consumers' 'see now, buy now' mentality on their social channels, we will witness it happen, LIVE. -
Consumer Stage25 mins
- Consumer
The sustainability challenge is real. Balancing sustainability goals with commerciality is an ongoing challenge for all businesses. As leaders grapple with doing the right thing for the planet and meeting critical sustainable targets, we hear from three brands with a sustainable purpose at their heart, as we explore the challenges and rewards of driving a sustainable agenda.
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16:15
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Main Stage30 mins
- Main Stage
Google is at the forefront of the AI revolution and its groundbreaking Gemini language models are driving innovation and shaping the future of retail. Now is the time to not only get on board but get ahead.Sponsored by Google
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16:45
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Main Stage20 mins
- Main Stage
Why is it important to know what makes you special? And once you know what it is, why should you celebrate it and use it to your advantage?
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17:10
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60 minsJoin us as we raise a glass to the end of a day of great content.
09:00
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Main Stage25 mins
- Main Stage
- Future Leaders
Love it or loathe it, the modern-day influencer has changed the retail landscape. Dismissed by some critics as vacuous, self-obsessed, and inauthentic, applauded by others for their ability to build huge and loyal communities with whom they truly resonate.
09:25
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Main Stage25 mins
- Main Stage
- Future Leaders
Attentions are quickly turned amongst the swipe-ready generations. They want newness, creativity, immediacy, community. But it's also possible to win their hearts and minds and earn their loyalty. Get inside their minds and learn what makes them steadfast, from personalisation to product, from social media to seamless shopping.
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09:50
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Main Stage25 mins
- Main Stage
- Future Leaders
Understanding what younger generations want from a workplace is essential future-proofing. Senior leaders risk subconsciously projecting their view of what a company culture should look like to the point where they become unattractive to work for and irrelevant. From flexibility to purpose, technology to leadership, a business needs to be run with young talent in mind.
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10:15
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Main Stage25 mins
- Main Stage
- Future Leaders
Progressive leadership requires challenging the status quo, setting a vision, and understanding and directing with empathy.
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10:45
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Fringe Events - invite only45 mins
- Fringe Events - invite only
While the need to report progress to achieving net zero carbon emissions is well established, retailers face a new and complex challenge of reporting how they are reducing their impact on nature and biodiversity.Sponsored by BRC
11:00
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Tech & Digital Stage25 mins
- Tech & Digital
- Future Leaders
Multichannel, then omnichannel, now unified commerce. It might sound like another buzz word, but don't ignore it. This session explores why unified commerce claims to be different. Join us as we unpick how retailers need to bring all aspects of their brand under one umbrella to create a genuinely customer-centric retail proposition. -
Consumer Stage25 mins
- Consumer
Brand building is still often seen as of lesser importance than sales, as it can be easy to get caught up in short-term thinkingSponsored by Nepa -
People & Wellbeing Stage25 mins
- People & Wellbeing
Being an ally to marginalised groups is no longer an optional soft skill in retail but something everyone working in the sector needs to engage in. But how does a business strike the balance between empowering people to use their own voices and privileges to amplify issues while also teaching them to listen quietly when necessary?
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11:30
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Tech & Digital Stage25 mins
- Tech & Digital
When it comes to supply chain, times are tough. And with countless external influences, from tensions in the Red Sea to post-Brexit bureaucracy threatening to tip the scales, how can retailers take back control? We discuss how efficiencies hold the key to streamlining your supply chains with exclusive insights from an industry expert and leading retailer soon to be announced.Sponsored by Celonis -
People & Wellbeing Stage25 mins
- People & Wellbeing
- Future Leaders
Diversity is long proven to drive more creativity, more innovation, happier teams, more sales, and more financially sustainable businesses. -
Consumer Stage25 mins
- Consumer
The physical store is undergoing a reincarnation. The humble high street shop has evolved beyond recognition and, as consumers continue to seek human interaction, the joy to be found in bricks and mortar is alive and well. But to succeed, stores need to be futureproofed. The future hinges on blending real-life with digital, offering unforgettable experiences and impressive levels of personalisation, all with the customer front and centre of every decision. Hear from the very best brands on how they're offering brand immersion and multisensory experiences. We will explore: How retailers are creating seamless unified experiences Where tech is proving transformational and how to invest for a return Ensuring gimickless-experiences that drive loyalty and sales Why location is also key and how to find the best places for new concept launches
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12:00
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People & Wellbeing Stage25 mins
- People & Wellbeing
- Future Leaders
Done well, they're vital check-ins with your line managers and your direct reports; a way to ensure bosses lead with a light touch; motivating with an awareness of priorities, aligning workloads to a bigger vision, resulting in individuals feeling empowered. Done badly they be a thing of dread and morph into a negative scrutiny of to-do lists and challenges. -
Tech & Digital Stage25 mins
- Tech & Digital
The metaverse and NFTs swiftly came and went, with only a handful of fmcg brands investing in the space, with varying levels of success. However, there remains significant opportunity within the digital space for brands to build both presence and sales, particularly within gamification. But what does this look like and how easy is it for brands to play and win?
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12:25
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Park Suite 6-7 - invite only60 mins
- Future Leaders
- Fringe Events - invite only
Join us for lunch and get to know your ambassador and Future Leaders peers over food. -
City Room 1160 mins
- Fringe Events - invite only
Artificial intelligence has gone from the topic generating the most industry chatter where a few exploratory trials were generating headlines, to many retailers now exploring its various applications.
13:25
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People & Wellbeing Stage20 mins
- People & Wellbeing
- Future Leaders
Although there is no sure-fire formula for personal success there are certain steps you can take to maximise your potential. Career and life coach Russell Amerasekera, founder of Pearls and Poison, has coached many a high-profile individual including the late Jacqueline Gold, and so knows what it takes to triumph. -
Tech & Digital Stage20 mins
- Tech & Digital
Economic stagnation, consumer pessimism, low growth: with all these challenges to the retail sector it has never been more important for businesses to invest in the environments where people are discovering brands and products to support their entire channel strategy. -
Consumer Stage20 mins
- Consumer
In a world where immediacy is becoming the norm, what more can be done for businesses to navigate the opportunity the rapid delivery offers? After seeing a huge take-up during the global pandemic, join us as we explore how the offering can provide a long-term solution for both retailers and consumers.Sponsored by Uber
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13:50
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People & Wellbeing Stage25 mins
- People & Wellbeing
- Future Leaders
Some retailers and suppliers have made huge progress in terms of diversity & inclusion. But by no means all. In this panel we'll talk to the new generation of women who are breaking the glass ceiling, and to the companies that have supported them, and discuss how further progress can be made. -
Tech & Digital Stage25 mins
- Tech & Digital
The continued rise of social media personalities and celebrities has allowed a selection of globally popular names to launch food and drink brands with almost immediate success. From Prime to MrBeast, these products are shaking up traditional categories and causing a storm in outlets as consumers scrabble to buy. -
Consumer Stage25 mins
- Consumer
All brands face significant challenges when it comes to retaining loyalty during a cost-of-living crisis, as cash-strapped consumers switch to cheaper own label alternatives.
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14:30
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Main Stage25 mins
- Main Stage
From high interest rates to fluctuating prices, the global economy has been in three years of turmoil prompting consumers to judiciously prioritise their spend. But with consumer behaviour so fundamentally altered by this time, what will they want from retailers and brands moving forward?Sponsored by Mastercard
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14:55
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Main Stage25 mins
- Main Stage
- Future Leaders
Ever wondered what is keeping our most senior leaders up at night? Want to know what's on their to do list? And what they see being a focus in the future?
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15:20
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Main Stage20 mins
- Main Stage
- Future Leaders
It's the fashion success story that refuses to stand still; range expansions, partnerships, tentative steps towards a multichannel offer, and global ambitions. What's next for the fashion behemoth?
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15:40
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Main Stage5 mins
- Main Stage
Leaders from Retail Week and The Grocer will conclude LIVE 2024
15:45
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0 minsPlease remember to hand your Blendology digital badge back to our team